1. About Trams AI

Trams AI Agency (“Trams AI,” “we,” “us,” or “our”) provides AI receptionist setup, call-handling automation, appointment-booking support, lead qualification, customer-message workflows, integrations, consulting, and related support for businesses.

2. Scope of Services

Your exact services, fees, usage limits, integrations, launch schedule, and support level will be described in your written proposal, order form, invoice, or service agreement. Website descriptions are general and do not replace those written terms.

• Services may require access to business information, calendars, phone systems, approved scripts, FAQs, pricing guidance, and third-party platforms.
• Features depend on the selected plan, compatible integrations, call volume, and information supplied by the client.
• Changes outside the agreed scope may require additional time and fees.

3. AI and Call-Recording Disclosure

Trams AI uses automated and artificial-intelligence technology. AI-generated responses may occasionally be incomplete, delayed, or inaccurate. Clients must review and approve call flows, scripts, disclosures, pricing guidance, escalation rules, and other business information before launch.

Calls or transcripts may be monitored, recorded, or retained for service delivery, quality assurance, troubleshooting, and improvement when configured. The client is responsible for providing legally required notices and obtaining consent in every jurisdiction where the system is used.

4. Client Responsibilities

You agree to provide accurate, lawful, current information and to promptly notify us of changes to your hours, services, prices, policies, staff, calendar, or escalation procedures. You are responsible for:

• Ensuring you have authority to connect every account, phone number, calendar, and platform you provide.
• Reviewing appointments, leads, messages, recordings, transcripts, and system performance.
• Handling emergencies, regulated matters, disputes, refunds, medical or legal advice, and requests requiring human judgment.
• Complying with privacy, telemarketing, call-recording, consumer-protection, industry, and accessibility laws that apply to your business.
• Maintaining secure passwords and immediately reporting suspected unauthorized access.

5. Prohibited Use

You may not use Trams AI services for unlawful, deceptive, abusive, discriminatory, harassing, fraudulent, or harmful activity; impersonation without authority; unauthorized surveillance or recording; unsolicited communications that violate applicable law; or collection of information you are not legally permitted to obtain.

6. Fees, Billing, and Taxes

Fees, billing dates, included usage, overage charges, setup fees, and payment terms are stated in your proposal, invoice, checkout page, or service agreement. Unless otherwise stated in writing, fees are due when billed and are nonrefundable once setup work or a billing period has begun. You are responsible for applicable taxes and third-party charges, including phone, messaging, calendar, payment-processing, or integration fees.

We may suspend services for overdue balances after reasonable notice. Pricing may change for future terms or renewals with advance notice.

7. Cancellation and Termination

Cancellation notice, minimum commitments, and any early-termination terms are governed by your written proposal or service agreement. If no separate terms apply, either party may end ongoing services by written notice before the next billing period. Cancellation does not erase charges already incurred or work already completed.

We may suspend or terminate service for nonpayment, unlawful use, security threats, misuse of third-party systems, or a material breach of these Terms.

8. Availability and Third-Party Services

We work to provide reliable service but do not guarantee uninterrupted or error-free operation. Performance may be affected by internet or telephone outages, carriers, software providers, artificial-intelligence vendors, calendars, payment processors, or other services outside our control. Third-party products are governed by their own terms and policies.

9. No Guaranteed Business Results

Trams AI does not guarantee a specific number of calls, leads, appointments, sales, revenue, savings, or conversion results. Outcomes depend on factors including demand, the client’s offer, pricing, staffing, follow-up, call volume, system configuration, and market conditions.

10. Intellectual Property

Each party keeps ownership of materials it owned before the engagement. You grant us permission to use the business information, scripts, branding, and other materials you provide solely to deliver and support the services. Trams AI retains ownership of its methods, templates, workflows, configurations, documentation, and general know-how, excluding your confidential business content.

11. Privacy and Data

Our handling of personal information is described in the Trams AI Privacy Policy. You remain responsible for the data you collect through your business and for giving customers all notices required by law. Do not submit highly sensitive information unless we have expressly agreed in writing that the service is configured to handle it.

12. Confidentiality

Each party will use reasonable care to protect the other party’s nonpublic business information and will use it only for the agreed business relationship, except when disclosure is required by law or authorized in writing.

13. Disclaimers

To the fullest extent permitted by law, the website and services are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, noninfringement, and any warranty arising from course of dealing or usage.

14. Limitation of Liability

To the fullest extent permitted by law, Trams AI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits; lost data; missed calls; missed appointments; or business interruption. Our total liability for a claim will not exceed the amount you paid Trams AI for the affected service during the three months immediately before the event giving rise to the claim.

15. Indemnification

You agree to defend, indemnify, and hold harmless Trams AI Agency and its owners, personnel, and contractors from third-party claims arising from your business, your content or instructions, your unlawful use of the services, your failure to provide required disclosures or consent, or your breach of these Terms.

16. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute not resolved informally will be brought in a court with proper jurisdiction in Texas, unless a separate written agreement states otherwise.

17. Changes to These Terms

We may update these Terms as services, laws, or business practices change. The updated effective date will appear at the top of this page. Continued use after an update means you accept the revised Terms.

18. Contact Us

Questions about these Terms may be sent to [email protected].